WELCOME TO OUR RECEPTIONIST FAQ
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge.
No, you will not be billed for using your toll-free number. You may give the number to all of your customers, add it on your business card and place it on your website.
A toll free number makes it easier for your customers to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a thing. The easier you make it for your customers to reach you, the more likely they are to remain a customer.
Unlimited Talk Time is the time when one of our receptionist transfers a call to your phone number.
No, Receptionist Minutes are only deducted when one of our receptionists is managing one of you calls. Once the receptionist transfers or end that call, the Receptionist Minutes stops counting.
Custom Call Scripting is a speech you provide for our receptionist to answer the phone on your behalf.
A custom script ensures that your customers will get the same response when they call in with an issue, no matter which agent picks up the phone. This level of consistency is important, since you want to ensure that all of your customers have a similar experience with your company and brand.
Yes, in certain instances, you need to ensure that the receptionists are reading an exact script for legal requirements. This is more along the lines of the typical customer perception of what custom call scripting is, so it is something that you should use sparingly and to stay compliant with your business regulations.
Calls Qualifications is more than just contact details. It includes further information on the person or the company we represent, information that qualifies them for a certain indication you need. Typical qualifying questions relate to the BANT approach:
– Budget: do they have enough money to buy the product?
– Authority: can they make a purchase decision?
– Need: do they have a need that the product or service in question can fulfil
– Timescale: do they have a specific time when they wish to make their purchase
By gathering answers to the above questions at the lead stage, a company can prioritize the leads gathered and focus on those most likely to convert to sales in the short term. These are then considered ‘qualified calls’.
Based on your instructions, we may notify you instantly under any event you my choose.
Our automated system may notify you via email, text and fax notification.