WELCOME TO OUR RECEPTIONIST FAQ

 

What is Receptionist Minutes?

The minutes is the time the receptionist is evolved in a call. There are no additional charges for call transfer or talk time.

What happens if I go over my minutes?

If you go over the allowed minutes for any given billing cycle, every additional minute is charged base on your plan. 
Starter Plan=$2.45 per minute
Silver Plan=$2.07 per minute
Gold Plan=$1.67 per minute

What is 24X7?

Our friendly trained receptionists are standing by 24 hours a day 7 days a week ready to handle your calls and complete your task.

How the appointment booking works?

Our receptionist are trained to qualify each call. If an appointment is required, the receptionist will proceed to set the appointment base on your calendar.
Once the appointment is set, you will received and instant notification and the prospect will receive a confirmation email.
At last, the prospect will receive an appointment reminder alert, 3 hours before the appointment.
We provide an online calendar to manage your business availability.

What is a toll free number?

A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge.

Will I be billed for using my toll free number?

No, you will not be billed for using your toll-free number. You may give the number to all of your customers, add it on your business card and place it on your website.

A toll free number makes it easier for your customers to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a thing. The easier you make it for your customers to reach you, the more likely they are to remain a customer.

What is Unlimited Talk Time?

Unlimited Talk Time is the time when one of our receptionist transfers a call to your phone number.

Are my Receptionist Minutes deducted when I received a call transfer from your receptionist?

No, Receptionist Minutes are only deducted when one of our receptionists is managing one of you calls. Once the receptionist transfers or end that call, the Receptionist Minutes stops counting.

What is Custom Call Scripting?

Custom Call Scripting is a speech you provide for our receptionist to answer the phone on your behalf.

A custom script ensures that your customers will get the same response when they call in with an issue, no matter which agent picks up the phone. This level of consistency is important, since you want to ensure that all of your customers have a similar experience with your company and brand.

Does Custom Call Scripting helps maintain compliance?

Yes, in certain instances, you need to ensure that the receptionists are reading an exact script for legal requirements. This is more along the lines of the typical customer perception of what custom call scripting is, so it is something that you should use sparingly and to stay compliant with your business regulations.

How does Calls Qualification works?

Calls Qualifications is more than just contact details. It includes further information on the person or the company we represent, information that qualifies them for a certain indication you need. Typical qualifying questions relate to the BANT approach:

Budget: do they have enough money to buy the product?
Authority: can they make a purchase decision?
Need: do they have a need that the product or service in question can fulfil
Timescale: do they have a specific time when they wish to make their purchase

By gathering answers to the above questions at the lead stage, a company can prioritize the leads gathered and focus on those most likely to convert to sales in the short term. These are then considered ‘qualified calls’.

How this notifications work?

Based on your instructions, we may notify you instantly under any event you my choose.

Our automated system may notify you via email, text and fax notification.